Respecting customers, understanding customers, and creating value for customers is our service tenet. It is our service philosophy to dedicate our utmost to solve problems for customers. We need to use "heart" to communicate and "six hearts" to serve.
1. care and love: From the customer's perspective, grasp the customer's mood and needs, and worry about the customer's urgency; think of the problem for the customer in advance, handle the problem in the bud, and prevent the problem from expanding.
2. sincerity and attentiveness: treat customers as their own food and clothing parents from the heart; consider customers carefully, do some practical things for customers, and let customers feel the importance of your existence.
3. Attentiveness and perseverance: Treat and complete every work and service with care. For every consultation request, declaration, complaint, etc. of the customer, everything must be done, and everything is managed; treat service as a career, quality as life , Perseverance.
The carelessness of the service is often small and instant, but the harm to the customer and the annoyance left in the customer's heart are long-term and spread, and the loss of our image may also be continuous and continuously extended, which is In terms of service, we put forward the concept of "wholeheartedly and conscientiously". Regardless of whether it is an old customer or a new customer, we must use the "whole-hearted and dedicated" standard to complete every task of serving customers. Customer satisfaction and our gratification are exchanged through the service of "wholehearted and dedicated".